Cashier Guidelines


Presenting Trustly in and around your cashier will help players feel at ease about using our payment method on your platform. Follow these guidelines and let Trustly help you truly optimise your Gaming offering

For more detailed information, a PDF download of these guidelines is available.

 

Example 1: Cashiers with name and description.

How to display Trustly in the cashier

Based on common types of cashiers, there are several ways to integrate Trustly according to the space available. These could each feature Trustly’s service description in your native language.

Example 2: Limited space name and description.

How to display Trustly in the cashier

Based on common types of cashiers, there are several ways to integrate Trustly according to the space available. These could each feature Trustly’s service description in your native language.

Example 3: Cashier with radio buttons with additional descriptions

How to display Trustly in the cashier

Based on common types of cashiers, there are several ways to integrate Trustly according to the space available. These could each feature Trustly’s service description in your native language.

Showcasing Trustly’s payment window

When Trustly receives a deposit, withdrawal or SelectAccount API call, a URL is returned. This is the payment window and is the graphic interface the player interacts with. You have several options in how to display this window on desktop or mobile and only need a reasonable amount of space. The optimal display can have a direct impact on your conversion rate. It’s also possible to integrate Trustly through one of our partners via a platform provider or payment gateway.

iphone

Payment window for Desktop

Template URL

You also have the option to design your own payment page with the payment window. This lets you redirect the user rather than loading the returned URL in an iframe. To set it up, please provide us with the URL of a template page so that we can construct the final page the user will interact with. The merchant can pass the URL to the template page in the TemplateURL attribute in every API call, allowing for dynamic customisation. For static customisation, we could input the URL directly into our system. The template URL is also possible to integrate for Mobile.

Embedded iframe or lightbox

It is possible either to load the returned URL in an iframe on your page or display it in a lightbox (as shown). The payment window needs a width of 600 pixels and a height of 600 pixels to work properly.

Payment window for Mobile

Redirect

The end user gets redirected to a clean, full screen page for better usability. This method also allows for the seamless auto-launching of authentication apps such as provided through a player’s bank. Always make sure to send the SuccessURL and FailURL attributes. This URL redirect should also be supported on your page.

Native app

Trustly fully supports native iOS and Android apps. We will happily provide support for this.

Trustly for Mobile & Desktop

If the exact same payment page is used for both mobile and desktop, then the iframe or TemplateURL option should be used. To prevent complications with automatically launching app-based authentication methods, the use of iframes should be avoided on mobile devices.

Service descriptions

In either short or long form, in plain and simple language, enlighten players on what Trustly is. And, why they should use it. If you want these descriptions to feature in your native language, we’ll gladly provide those for you.

Short description

“Trustly is a fast, simple and secure way to deposit directly from, and withdraw money directly to your online bank account. Deposits and withdrawals are instant and always free. No cards, apps or registration required.”

Long description

“Trustly’s online bank payments aim to enhance the payment flow between you and the business you’re buying from. We do this by connecting online businesses to consumers directly through the bank account – the hub of people’s finances. When you pay with Trustly, you’re prompted to select your bank and log in as you normally do. Then, choose which account you wish to pay from and confirm payment with your preferred authentication method. And that’s it. Payment made. No need for app downloads, use of cards or lengthy registration.

Our covered markets are in Europe and the US. Always putting you, the end user, first, we enable fast, simple and secure transactions on any device with bank-level security for peace-of-mind.”

Logos

Place the official Trustly logo with sufficient space around it. Different versions of our logotype are available based on the background of your website.

The logo should be resized to a suitable size for your website by replacing “x” in the URL below with the preferred pixel width. Sizes available are from 10 to 300 pixels.

The logo should be presented in the following locations:

  • In the footer (example below) on all pages of your website, by using this link: <img src= "https://static.trustly.com /logotype/footer/trustly_x.png">
  • Wherever other payment methods are presented, such as in your terms and conditions page.

For more on Trustly’s logotypes, please go here.

Technical support

Integration guide

Find informative documentation for how to integrate Trustly.

Learn more

Integration FAQ

All the answers to your integration questions are covered in our Integration FAQs. If you have any specific questions that aren’t, contact our support team.

Learn more